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HomePre-sales
Addressing Concerns About
"What to Choose and How to Choose"
Product Selection Consultation
Provide free technical selection guidance. Based on the customer's project type (such as housing construction, bridges, tunnels), steel bar specifications, and connection strength requirements, recommend suitable steel bar connection sleeves (straight thread, reducing diameter, positive and negative thread, etc.) and thread rolling machine models.
Technical Documentation and Sample Support
Offer free downloads of electronic materials including product manuals, technical drawings, test reports (e.g., tensile strength test, composition test report), and industry standards (GB 1499.2-2018).
Support free sample delivery (including sleeves and thread rolling machine accessories), with attached sample test data to facilitate customers' preliminary testing and verification.
Qualification and Case Demonstration
Publicize corporate qualifications (such as ISO9001 certification, DCL certification), cooperative customers (such as China State Construction Engineering Corporation, China Railway Group, etc.), and typical engineering project cases to enhance customer trust.
During-Sales Services
Real-Time Order Tracking
Provide visual order inquiry service: Customers can check the production progress, quality inspection status, and logistics tracking in real time via the order number.
Promptly feedback the processing results of order changes (such as specification adjustments, quantity increase/decrease) to ensure accurate fulfillment of customer requirements.
Logistics & Delivery Guarantee
Cooperate with multiple logistics companies and select the optimal transportation solution (e.g., full-truckload transportation, less-than-truckload delivery, cross-border sea/land transportation) based on the order scale and delivery location, ensuring products are delivered on time and in good condition.
Offer door-to-door delivery + on-site counting service, assist customers in inspecting the quantity, specifications, and appearance of products, and sign the acceptance certificate.
Technical Training & Installation Guidance
Provide free on-site technical training, including practical teaching on the operation, commissioning, and daily maintenance of thread rolling machines, as well as sleeve connection processes (e.g., rib peeling, thread rolling, tightening torque control).
Supply installation video tutorials and operation guides, and support remote video guidance to solve on-site installation problems.
Compliance & Document Support
For foreign trade orders: Provide complete customs declaration documents (e.g., commercial invoice, packing list, certificate of origin) and assist customers in completing the customs clearance process.
For domestic trade orders: Provide formal value-added tax (VAT) invoices and quality assurance certificates.
After-Sales Service
Warranty & Repair Service
Clearly define warranty commitments: e.g., [XX] years warranty for rebar couplers (or matching the service life of the corresponding project), and [XX] months warranty for core components of thread rolling machines. Free repair or replacement is provided for non-human damage during the warranty period.
Provide nationwide warranty service with multiple after-sales service outlets. We commit to responding to repair requests within [XX] hours and arriving at the site (or providing remote troubleshooting guidance) within [XX] hours.
Spare Parts Supply & Maintenance Reminders
Supply wearing parts for thread rolling machines (e.g., thread rolling wheels, rib peeling knives) and coupler accessories (e.g., torque wrenches) on a long-term basis to ensure stable and continuous equipment operation.
Send regular equipment maintenance reminders to customers and provide professional maintenance plans to extend the service life of the equipment.
Customer Follow-Up & Satisfaction Survey
Conduct regular phone or on-site follow-ups after order delivery to track product usage, collect customer feedback and suggestions, and continuously optimize products and services.
Establish customer files to record product usage data and service history, providing data support for future cooperation.
Technology Upgrade & Value-Added Service
Offer free product technology upgrade consultation for existing customers, including functional introductions and replacement plans for new-type high-strength couplers and intelligent thread rolling machines.
